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Help! Dell is holding my “hot” computer hostage
Mikeledray/ShutterstockGeri Bain’s “hot” computer is missing in action. Why won’t Dell repair it? And why won’t it return her laptop? Question: I recently called Dell’s technical team because my...
View ArticleDear TSA, this isn’t my computer
My Lenovo ThinkPad computer is old — at least old in laptop computer terms — plus, it’s big, heavy, and clunky. Chances of the person right in front of me going through the TSA security at Chicago’s...
View ArticleThere’s no escaping these problems with my Ford
The on-board computer on Shannon Stout’s Ford Escape went on the blink. It’s out of warranty. Is she out of luck? Question: My 2005 Escape is having on-board computer problems after seizing up while my...
View ArticleWhat can you do during an airline computer meltdown?
Catastrophic computer outages that paralyze an entire airline are few and far between. Except this summer. Last month, Southwest Airlines canceled 2,300 flights after a router in one of its data...
View ArticleHelp! My Acer computer screen cracked — again
Rachel Huff’s Acer laptop breaks again, and this time she has an unhappy 11-year-old to contend with. Can we help? Question: I purchased an Acer V5-571P in 2013 at Best Buy. In 2015, I had the hard...
View ArticleWhy won’t Best Buy let me return this lemon?
Katherine Szczerbinski’s Lenovo laptop is a lemon. Can she get the manufacturer — or Best Buy — to fix it? Question: I have several issues with my Lenovo Yoga laptop that I bought at Best Buy. I’m...
View ArticleHow to break free from your computer operating system — if you dare
Kia Farhang did it. Weary of the “awful” hour-long updates his Windows computer forced him to periodically endure, usually during prime work hours, Farhang recently abandoned his PC operating system....
View ArticleNo, Grammy, don’t click on that link!
While many of us are technologically savvy and can instantly recognize an email or internet scam, there is a vulnerable population that can’t. Here’s a story for my 86-year-old grandmother and the rest...
View ArticleWhy won’t Apple replace my defective iMac?
Reiner Keller’s Apple iMac has been on the blink for the last three years. Why won’t the company replace the defective computer? Question: My Apple iMac stopped working in 2013. I’ve made numerous...
View ArticleSamsung screwed up my computer. Now it’s ignoring me. Can you help?
Kirk Miller’s case against Samsung is compelling. It involves a badly botched repair and a corporation that went into “quiet” mode, as companies do all too well. But, as much of a slam-dunk as Miller’s...
View ArticleDid your great airfare suddenly disappear? Blame “dynamic pricing.”
You probably know what Melanie Frazier felt like when she recently tried to book a flight from Portland, Maine, to Atlanta. She found a $257 fare — not a bad deal — but by the time she got around to...
View ArticleHey Groupon, what happened to my laptop computer?
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money....
View ArticleDid your great airfare suddenly disappear? Blame “dynamic pricing.”
You probably know what Melanie Frazier felt like when she recently tried to book a flight from Portland, Maine, to Atlanta. She found a $257 fare — not a bad deal — but by the time she got around to...
View ArticleHey Groupon, what happened to my laptop computer?
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But the company insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money....
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